"Matej Novota announces successful strategies for T&C enhancements"
In an exclusive interview, Matej Novota, Head of Casino Research at Casino Guru, highlighted the importance of clear and fair casino terms and conditions (T&Cs) in protecting players and maintaining trust in the iGaming industry.
Novota explained that Casino Guru's recommendations for improving T&Cs have influenced over 700 casinos to update their policies, leading to more transparency and fairness in bonuses, wagering requirements, and withdrawal rules. This is a significant development, as it suggests a meaningful shift towards standardized, player-friendly conditions that could improve player retention and trust in regulated markets.
Well-crafted T&Cs help ensure players understand their rights and obligations, reducing disputes and enhancing player satisfaction. Casino Guru’s research and feedback mechanisms have enabled operators to align their T&Cs with best practices, which helps both players and operators by fostering a safer and more reliable gambling environment.
The Complaint Resolution Center, established by Matej Novota and Casino Guru, has made it clear that many player issues stem from problematic terms and conditions in casinos. Determining whether terms and conditions are fair and whether a casino is fair can mean two different things, according to Novota. While a high score on the Safety Index indicates a generally safe casino, problematic rules that could lead to issues for players later on may still be present in casinos that score high on the Index.
Casino Guru's approach to the iGaming industry is being recognized and used as a blueprint for fair player treatment. Operators in the industry are increasingly seeking input from Casino Guru, recognizing the significance of the Fair Gambling Codex, a tool used both internally and as a blueprint for the industry on fair player treatment. This led to the creation of the Fair Gambling Codex, a set of guidelines that recognizes the responsibilities of both casinos and players in creating a fairer and safer gambling environment.
In the interview, Novota also discussed the Safety Index, a tool used by Casino Guru to evaluate the safety of casinos in the iGaming industry, and Casino Guru's commitment to making the gambling industry safer. He shared insights on key best practices employed by his team in casino analysis, player protection, and building partnerships.
The conversation highlighted that casinos are changing their attitudes towards terms and conditions, with many operators now recognizing the importance of providing clear, fair, and transparent T&Cs for their players. This shift towards fairness and safety is a positive development for the iGaming industry, as it helps to build trust and foster a safer and more enjoyable gaming experience for players.
- Matej Novota's recommendations for enhancing casino terms and conditions have influenced over 700 casinos, promoting a shift towards casino-and-gambling industries with more transparency and fairness, specifically in casino-games, bonuses, wagering requirements, and withdrawal rules.
- Casinos are evolving their perceptions about terms and conditions, with an increasing number of operators recognizing the importance of clear, fair, and transparent terms and conditions, thus enhancing casino-culture and creating safer and more enjoyable gaming experiences for casino-personalities.
- The Fair Gambling Codex, created by Casino Guru and used both internally and as a blueprint for the iGaming industry, emphasizes the responsibilities of casinos and players in creating a fairer and safer gaming environment, aligning with best practices in the gaming industry.
